K12 Insight is now officially Onflo!
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The workflow engine for next-level service operations

Trusted by hundreds of school districts across the country, Onflo transforms how departments deliver service with a unified service desk.

It's where people, systems, and service come together effortlessly and efficiently. Because when your operations flow, everything else just works better.

Onflo unified service desk dashboard showing ticket age, CX score, and AI phone agent metrics

Trusted by districts nationwide

  • Yonkers Public Schools logo
  • The School District of Philadelphia logo
  • Savannah-Chatham County Public Schools logo
  • Palo Alto Unified School District logo
  • Hillsborough County Public Schools logo
  • Ithaca City School District logo
  • Fairfax County Public Schools logo
  • Everett Public Schools logo
  • Douglas County School District logo
  • Dallas Independent School District logo
  • Charlotte-Mecklenburg Schools logo
  • Cleveland Metropolitan School District logo
Comparison scatter chart plotting ticket age against CX score across HR, transportation, and other district departments
The need

The best schools need the best service platform

Your community expects seamless, timely service—but most school systems rely on outdated, siloed tools.

The result? Blind spots, inconsistent responses, and decisions based on anecdotes instead of data.

We've built the first and only unified service desk for schools:

  • Designed from the ground up for K–12 districts
  • Powerful enough for enterprise, yet simple enough for every school site
  • Evolving alongside AI, technology, and your district's needs
Service areas

Customer-centric service delivery for every team

Onflo is your single source of truth for service and operational excellence within every district department

Diagram of the Onflo unified service desk connecting schools, IT, transportation, HR, facilities, student services, safety, and superintendent teams
Proven

Trusted by hundreds of school districts across the country

From small rural districts to large urban systems, the Onflo Unified Service Desk helps schools uplevel service delivery, streamline district operations, build trust, and keep students.

Onflo turned simple software features into streamlined processes and stronger teams—elevating our culture and giving us a competitive advantage.

Melissa MusselwhiteExec. Director, Student Support
Pasco County Schools (FL)

Tech you can trust

Onflo AI-powered automation dashboard AI-powered automation to reduce staff burden and accelerate response times
  • Co-pilot guidance to help agents ask the right questions and route requests correctly
  • Unified dashboards for real-time visibility across all schools and departments
  • Omni-channel support: phone, text, web, email, chatbot — even recorded and transcribed calls
  • Seamless integrations with SIS, HRIS, Active Directory, and more

Onflo reports built for schools Ready-to-use reports for school boards and cabinet teams
  • Alerts and escalations to prevent surprises and missed issues
  • Tools to maximize the human touch where it matters most
  • A platform flexible enough to evolve with your needs

Onflo 2X return on investment results Cut staff workload by automating repetitive tasks
  • Eliminate the frustration of searching across systems
  • Reduce board-cabinet friction by replacing anecdotes with real data
  • Elevate customer service into a competitive advantage in the school choice era
Onflo workflow automation screenshot showing ticket triggers and actions

Helpful Resources

Onflo is where operational excellence meets a culture of service. Together, we help your district keep its promise to students, staff, and families. Anywhere. Anytime.

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